Primary responsibilities include providing administrative oversight and direction for the Emergency Department, Medical/ Surgical Floor, and Intensive Care Unit at Roosevelt General Hospital. This director will provide accountability for planning, directing, leading and evaluating nursing care within these departments. Responsibilities include participation with the Swing Bed Program; this is a fundamental aspect of this position and key to the success of this organization’s swing program development, implementation and evaluation.
- Promote the mission, vision, and values of the organization
- Oversee the daily workflow, staffing, orientation, training and developing of employees within the departments
- Organize services and systems necessary for the multidisciplinary approach throughout the continuum of care; assume responsibility for the clinical and financial performance of the Emergency Department, Medical/Surgical Floor, and ICU
- Facilitate staff meetings and participates on other committees and task forces as assigned
- Required to work as a staff nurse, as needed to ensure staffing coverage
- Facilitate staff analysis and improvement plans for employee satisfaction workgroup
- Monitor customer satisfaction scores and implements plans for improvement
- Develop and administer a budget; leads cost efficient and effective operations; creates plans of corrections for any operating expenses that deviate from budget
- Participate in leadership rounds and patient rounding as required
- Act as a liaison for the unit(s) and provides physicians, families, and ancillary departments with direction and/or assistance as needed
- Required to participate in proactive service recovery with patient concerns
- Responsible for investigating patient, physician and staff complaints and concerns and works to resolve them
- Monitor patient volumes, quality of care, and performance of staff to identify areas for improvement
- Participate in quality review and performance improvement projects
- Display passion and optimism; inspire respect and trust; and provide vision and inspiration to peers and subordinates
- Demonstrate confidence in self and others and motivate others to perform well
- Approach others in a tactful manner and treat others with respect and consideration
- Follow through on commitments; accepts responsibility for personal actions; and adapt to change
- Promote and support a collaborative team approach in providing care
- Maintain required competencies for self and all employees within the department
- Pursue professional growth and participates in a professional organization
- Support and interpret policies, procedures, philosophy and objectives of the hospital
- Use problem-solving and conflict resolution skills to foster effective work relationships with team members
- Act as a patient advocate and maintains privacy and confidentiality of all appropriate information
- Perform other duties as assigned
- Adhere to dress code, appearance is neat and clean.
- Complete annual education requirements.
- Maintain patient confidentiality at all times.
- Report to work on time and as scheduled.
- Wear identification while on duty.
- Maintain regulatory requirements, including all state, federal and local regulations.
- Represent the organization in a positive and professional manner at all times.
- Comply with all organizational policies and standards regarding ethical business practices.
- Communicate the mission, ethics and goals of the organization.
- Participate in performance improvement and continuous quality improvement activities.
- Attend regular staff meetings and in-services.
- Must be a Registered Nurse in the State of New Mexico
- Bachelor’s Degree in Nursing (BSN) required or must be enrolled in a program to be completed within one year
- Two to three years of management and/or supervisory experience required
- Current Basic Life Support (BLS) certification or must be obtained within thirty (30) days of hire
- Current Advanced Cardiac Life Support (ACLS) certification or must be obtained within six (6) months of hire
- Pediatric Advanced Life Support (PALS) certification or must be obtained within six (6) months of hire
- Experience in a similar size acute-care hospital preferred
Knowledge, Skills, and Abilities
- Knowledge of nursing medical services
- Strong organizational and interpersonal skills
- Ability to determine appropriate course of action in more complex situations
- Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
- Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
- Ability to maintain confidentiality of all medical, financial, and legal information
- Ability to complete work assignments accurately and in a timely manner
- Ability to communicate effectively, both orally and in writing
- Ability to handle difficult situations involving patients, physicians, or others in a professional manner
Physical Requirements and Environmental Conditions
- Working irregular hours including call hours
- Physically demanding, high-stress environment
- Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
- Pushing and pulling heavy objects
- Full range of body motion including handling and lifting patients
- Position requires light to moderate work with 50 pounds maximum weight to lift and carry.
- Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.