Under general supervision, organizes and directs the work of the Nursing Department. Coordinates staff to assure that effective nursing services are provided, and quality standards are met. Staffing consists of RNs, LPN’s, Medical Assistants and other healthcare providers as needed. A multidisciplinary team approach to care is utilized. The function of the nurse supervisor is to develop and maintain an environment that supports all of the staff in the RGH Clinic(s).
- Supervises licensed nursing staff.
- Coordinates and maintains the required training and competencies of staff.
- Identifies learning opportunities, provides effective coaching and feedback, and assists with the development of corrective action plans as appropriate.
- Evaluates the quality and effectiveness of nursing services with physicians, to identify opportunities for improving services and patient outcomes.
- Evaluates staff competencies by direct observation, peer overview, orientation and employee input, documenting this in the appropriate system.
- Effectively intercedes with family and patients and resolves concerns related to the delivery of health care services.
- Collaborates with nursing staff at all levels, interdisciplinary teams, executive staff, and other stakeholders in the development, implementation, and evaluation of program services.
- Monitors and evaluates appropriate utilization of staff in collaboration with other stakeholders.
- As needed, performs direct patient care, operates equipment safely and correctly, and carries out medical treatments and special procedures.
- Accomplishes nursing human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, communicating job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.
- Meets nursing operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.
- Maintains nursing guidelines by writing and updating policies and procedures.
- Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
- Promotes patient's independence by establishing patient care goals; teaching and counseling patient, friends, and family and reinforcing their understanding of disease, medications, and self-care skills.
- Provides information to patients and health care team by answering questions and requests.
- Resolves patient needs by utilizing multidisciplinary team strategies.
- Maintains safe and clean working environment by designing and implementing procedures, rules, and regulations; calling for assistance from other health care professionals.
- Protects patients and employees by developing and interpreting infection-control policies and protocols; enforcing medication administration, storage procedures, and controlled substance regulations.
- Maintains patient confidence and protects operations by monitoring confidential information processing.
- Maintains documentation of patient care services by auditing patient and department records.
- Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Perform other duties as assigned
- Promote the mission, vision, and values of the organization Participates in hiring of nursing staff employees.
- Adhere to dress code, appearance is neat and clean
- Complete annual education requirements
- Maintain patient confidentiality at all times
- Report to work on time and as scheduled
- Wear identification while on duty
- Maintain regulatory requirements, including all state, federal and local regulations
- Represent the organization in a positive and professional manner at all times
- Comply with all organizational policies and standards regarding ethical business practices
- Communicate the mission, ethics, and goals of the organization
- Participate in performance improvement and continuous quality improvement activities
- Attend regular staff meetings and in-services
- Possess the leadership skills to create safe and healthy environments
- Must be able combine this skill with analytical and clinical competencies to oversee the performance of nursing staff and promote nursing best practices
- Soft skills, such as advanced communication and interpersonal skills, help nurse supervisors build trust-based relationships with their teams, physicians, patients, and others
- Technical background to understand the latest technologies and train nurses on the use of these and other processes
- Direct oversight of the Vaccines for Children (VFC) Program
- Current registered nurse licensure in the state of New Mexico
- Current Basic Life Support (BLS) certification or must be obtained within thirty (30) days of hire
- Current Advanced Cardiac Life Support (ACLS) certification or must be obtained within six (6) months of hire
- Pediatric Advanced Life Support (PALS) certification or must be obtained within six (6) months of hire
- Prior experience and success leading a clinical team
Knowledge, Skills, and Abilities
- Knowledge of nursing services
- Strong organizational and interpersonal skills
- Ability to determine appropriate course of action in more complex situations
- Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
- Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
- Ability to maintain confidentiality of all medical, financial, and legal information
- Ability to complete work assignments accurately and in a timely manner
- Ability to communicate effectively, both orally and in writing
- Ability to handle difficult situations involving patients, physicians, or others in a professional manner
Physical Requirements and Environmental Conditions
- Working irregular hours including call hours
- Physically demanding, high-stress environment
- Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
- Pushing and pulling heavy objects
- Full range of body motion including handling and lifting patients
- Position requires light to moderate work with 50 pounds maximum weight to lift and carry.
- Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.